Terms of Service
1. Definitions
- -"Vaulto" or "we" means Vaulto Oy, a Finnish company.
- -"Service" means the vaulto.sh platform, AI visibility scanner, and related services.
- -"Scanner" means our AI visibility analysis tool that queries AI search engines.
- -"Scan" means a single visibility analysis of a URL across AI platforms.
- -"Visibility Score" means the aggregate rating calculated from AI search engine responses.
- -"User" means any individual or entity using the Service.
2. Service description
Vaulto provides an AI visibility scanner that analyzes how the leading AI search engines respond to queries about your brand, product, or website. The Service provides visibility scores, competitor analysis, and actionable recommendations to improve your AI search presence.
Visibility scores and AI responses are generated by third-party AI systems. Results may vary based on AI model updates, geographic location, and query timing. Vaulto does not guarantee specific rankings, visibility improvements, or business outcomes. Scores are indicative metrics for optimization guidance, not definitive measures of AI search performance.
3. Acceptance of terms
By accessing or using Vaulto, you agree to be bound by these Terms of Service. If you do not agree, do not use the Service. We may update these terms with 30 days notice for material changes.
4. User accounts
You may use the scanner without an account (subject to free tier limits). Creating an account unlocks additional features and scan history. You are responsible for maintaining the security of your account credentials and for all activities under your account. Notify us immediately of any unauthorized access.
5. Acceptable use
You agree not to:
- -Use the Service to scan URLs you do not own or are not authorized to analyze
- -Attempt to reverse-engineer, scrape, or extract data from the Service
- -Circumvent scan limits through multiple accounts or automated means
- -Use the Service for competitive intelligence against scanned domains without authorization
- -Attempt to manipulate or game visibility scores through fraudulent methods
- -Use the Service for any illegal purpose or to harm others
- -Share account credentials or resell access to the Service
6. Free and paid tiers
The Service offers:
- -Free tier: 1 free scan per user (email required), basic visibility score
- -Pro tier: Unlimited scans, detailed analytics, historical tracking, priority support
- -Team tier: All Pro features plus team collaboration, API access, white-label reports
7. User content and IP
URLs you scan and resulting data are stored to provide the Service. Scan results may be cached and used to improve response times for identical URLs. You retain all rights to your business information. Vaulto may use aggregated, anonymized scan data to improve the Service and publish industry benchmarks.
8. Fees and payment
Paid plans start with a 7-day free trial. A payment card is collected at signup, but you are charged EUR 0 during the trial. If you cancel before the trial ends, you are never charged. If you do not cancel, the subscription begins automatically at the end of the trial and the plan fee is charged.
Subscription fees are billed in advance in EUR and are non-refundable, including the first charge after a trial. You may cancel at any time: your access continues until the end of the period you have already paid for, and you are not charged again after that. We may change pricing with 30 days notice.
Free tier users who exceed scan limits will be prompted to upgrade. No charges are made without explicit consent.
9. Limitation of liability
Vaulto provides visibility analysis tools. We do not guarantee:
- -The accuracy or completeness of AI-generated responses
- -Improvement in your actual AI search visibility or rankings
- -Availability or consistency of third-party AI platforms
- -Business outcomes resulting from acting on recommendations
Liability cap: Our total liability for any claim arising from these terms or use of the Service is limited to the greater of (a) €100 or (b) the fees you paid to Vaulto in the 12 months preceding the claim.
We are not liable for indirect, incidental, special, consequential, or punitive damages, including lost profits or business opportunities.
10. Third-party AI services
The Service interacts with third-party AI platforms (OpenAI, Anthropic, Perplexity, Google). These platforms have their own terms of service and may modify, rate-limit, or discontinue their APIs at any time. Vaulto is not responsible for the availability, accuracy, or policies of third-party AI services.
11. DMCA and content removal
If you believe content on Vaulto infringes your copyright, send a DMCA takedown notice to legal@vaulto.sh with: (1) identification of the copyrighted work, (2) identification of the infringing material, (3) your contact information, (4) a statement of good faith belief, and (5) a statement under penalty of perjury that the information is accurate.
12. Beta features
Features marked as "beta" or "preview" are provided as-is without warranty. Beta features may be modified or discontinued without notice. Do not rely on beta features for critical business operations.
13. Termination
We may terminate or suspend your account for violation of these terms. You may delete your account at any time through your settings. Upon termination, your scan history and data will be deleted within 90 days.
14. Governing law and disputes
These terms are governed by the laws of Finland. Disputes shall be resolved in the Helsinki District Court, except that:
- -For US users: You may elect binding arbitration administered by AAA or JAMS under their applicable rules. Arbitration will be conducted in English. Each party bears its own costs.
- -For EU consumers: You may bring claims in your country of residence under local consumer protection laws.
15. Force majeure
Neither party shall be liable for any failure or delay in performing their obligations due to circumstances beyond their reasonable control, including but not limited to: natural disasters, war, terrorism, riots, embargoes, acts of civil or military authorities, fire, floods, pandemics, strikes, or failures of third-party infrastructure providers.
16. Severability
If any provision of these terms is found to be unenforceable or invalid by a court of competent jurisdiction, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall continue in full force and effect.
17. Entire agreement
These Terms of Service, together with our Privacy Policy and any other agreements expressly incorporated by reference, constitute the entire agreement between you and Vaulto regarding the Service and supersede all prior agreements, understandings, and communications.
18. Contact
Questions about these terms? Contact us at legal@vaulto.sh